Who Should Rate


A common question during 360 surveys is, “Who should do the rating?”  There are some obvious raters—the participants and their managers.  Also, it is useful to get ratings from peers, direct reports, and internal customers.  But who and how many?


  1. When choosing raters (or asking participants to choose their raters), look for people who have interacted with the participant over a period of time, not just on one project.
  1. It’s a minor point, but if you have a choice among raters, choose those who are conscientious so that the ratings get done on time and the proper attention is paid to them.
  1. Anonymity is important to getting candid feedback, so you’ll want to have enough raters so that the participant won’t try to guess who said what.  Three is the absolute minimum, but 5-7 is preferred.
  1. Keep track of how many surveys any given rater is asked to complete.  You don’t want the process to be a burden on them or else the quality of the ratings will suffer.


In the end, the key issues when choosing people to make 360 ratings are around quality and anonymity.  You will want to be sure that you pick people who can rate well and provide them with a situation where they can make accurate ratings.


For more information about 360 surveys, please contact Warren Bobrow.




You Call That a Handshake?

As a business owner and new author, I’ve been to more networking events in the last few months than I care to count.  And, I’ve got to say that I’m astounded by the poor quality handshakes out there.


It’s important to make a good first impression and to get off on the right foot with the other person.  A handshake is often one of the first interactions you have with client, prospect, or acquaintance.  If your intention is to convey a sincere interest or pleasure in meeting the other person why on earth would you:


  • Attempt to crush their hand and cut off all circulation?
  • Drop a limp pile of fingers into their hand?
  • Grab their hand with only your fingertips as if it might be contagious or toxic?
  • Try repeatedly to dislocate their shoulder by vigorously pumping their arm up and down?
  • Hold them hostage by continuing to hold their hand long after they’ve expressed a desire to pull away?


Business etiquette suggests that the ideal handshake lasts approximately three seconds.  Both palms are perpendicular to the ground and you join hands until the web between your thumb and index finger joins that of the other person.  Then you apply a medium or firm grip to convey confidence and sincerity.  Note:  These tips apply to both men and women, especially in the work environment.  Get it right and you create a lasting, positive impression.

If you’re interested in handshake training or other ideas for improving your team’s networking skills, please contact Kammy Haynes.






It's Kammy's birthday, but you get the present!  For the next 25 days, you can receive Kammy's quote book -- Words of Wisdom for only $10 plus shiping and handling.  Call (909) 591-2848 and mention HR Snapshot (discount not available on the web).  To learn more, click here.

“Only truthful hands write true poems.  I cannot see any basic difference between a handshake and a poem.”

Paul Celan